SmallBizGenius Analysis
6pm.com receives mixed feedback regarding order fulfillment and customer service, with many customers citing issues with returns and account access. While some customers report positive experiences with pricing and product selection, the negative experiences raise concerns about reliability.
Category Breakdown
Scores based on analysis of 96 recent reviews
Return Issues & High Shipping Costs
2.0/10Many reviewers complain about having to pay high return shipping fees, sometimes costing nearly as much as the item itself. Several customers stated they will not shop at 6pm again due to the expensive return process, especially when items don't fit or are not as expected; one customer had to pay $48 to return a $95 pair of boots.
30 reviews mention thisCustomer Service Problems
3.0/10A significant number of reviewers report difficulties reaching customer service, citing unresponsive emails, non-functional chat features, and long phone wait times. Customers express frustration with the lack of assistance in resolving issues such as incorrect orders, missing items, and delayed refunds; several reviewers mentioned that their emails went unanswered or bounced back.
25 reviews mention thisAccount Issues & Suspicious Activity Locks
2.5/10Multiple reviewers report having their accounts locked due to "suspicious activity," preventing them from tracking orders or accessing their purchase history. This issue often occurs after placing an order, and customers struggle to regain access to their accounts or receive explanations for the lockouts; one reviewer's account was blocked as a new customer, leading to order cancellation.
15 reviews mention thisOrder Inaccuracies & Missing Items
3.5/10Several reviewers report receiving the wrong size, color, or item altogether, leading to frustration and the need for returns. Some customers also report receiving incomplete orders, such as only one shoe from a pair; one customer received toddler size 6 pants instead of the size 16 they ordered.
18 reviews mention thisDelivery & Shipping Problems
4.0/10Some reviewers report issues with delayed deliveries, orders being sent to the wrong address, or packages being lost in transit. These issues often compound with the difficulties in contacting customer service, leaving customers feeling helpless in resolving the problems; one reviewer's order was sent to the wrong address, and attempts to contact the company were unsuccessful.
12 reviews mention thisPositive Shopping Experiences
8.0/10A small portion of reviewers report positive experiences, praising the site for its good prices, wide selection, and occasional awesome customer service. These customers received their orders promptly and without issues, expressing satisfaction with their purchases; one reviewer stated they have never had problems with 6pm in over 10 years of buying.
10 reviews mention thisPros & Cons
What Customers Love
"The delivery not so fast, but anyway the items is nice and price is low"
"I've become a fan of 6pm for shoe shopping in particular. I've found that they have one of the wider selections of any website, both in terms of style and (very importantly!) sizes"
"Awesome customer service! Great quality products"
"Long time customer, I love the selections, quick to resolve any issues"
"I have always loved shopping on this site. They have awesome stuff, great prices and are usually very responsive to any issues."
Common Complaints
"You’ll end up paying more for a rerun than what it costs the product."
"Emailed and called, no answer."
"Ordered hard to find Docs and expected to receive today but when I went to check tracking my online account was locked due to "suspicious" activity!"
"Got sent the wrong size. I ordered a kids 3 and they sent a little kids 12."
"My order was sent to the wrong address and several attempts to contact the company have gone unanswered."
Common Questions About 18:00
Answers derived from customer review patterns
Is 6pm legit and trustworthy?
Based on the analyzed reviews, 6pm.com presents a mixed picture regarding its legitimacy and trustworthiness. While some customers report positive experiences with good deals and timely deliveries, a significant number of reviewers express concerns about order inaccuracies, high return shipping costs, and unresponsive customer service. The recurring issue of accounts being locked for "suspicious activity" further erodes trust. Therefore, while 6pm is a real online retailer, potential customers should proceed with caution and be aware of the risks involved.
Based on 45 reviewsDoes 6pm have good customer service?
Customer service is a major pain point for many 6pm customers, according to the reviews. A large number of reviewers report difficulties contacting customer service representatives, citing unresponsive emails, non-functional chat features, and long wait times on the phone. When customers do manage to get in touch, they often find the representatives unhelpful or unable to resolve their issues effectively. This lack of reliable customer support is a recurring theme in negative reviews.
Based on 35 reviewsIs 6pm worth it for small business?
For small businesses, using 6pm.com carries significant risks. The frequent complaints about order inaccuracies, high return shipping costs, and unreliable customer service make it a potentially problematic source for sourcing inventory or making business-related purchases. The lack of consistent and dependable service could lead to delays, financial losses, and damage to a small business's reputation. Unless a small business is willing to accept these risks and has a high tolerance for potential issues, it is generally not recommended.
Based on 30 reviewsWhat is 6pm's return policy like?
6pm's return policy is a major source of dissatisfaction among customers. While they accept returns, customers are responsible for paying the return shipping costs, which many reviewers find to be excessively high. These costs can sometimes approach or even exceed the original price of the item, making returns economically unfeasible. This policy is particularly problematic for items that don't fit or are not as described, leaving customers feeling penalized for issues that are not their fault.
Based on 30 reviewsWhy is my 6pm account locked?
A recurring issue reported by 6pm customers is the locking of their accounts due to "suspicious activity." The exact reasons for these lockouts are often unclear, and customers struggle to regain access to their accounts or receive explanations from customer service. This can prevent customers from tracking their orders, accessing their purchase history, and resolving any issues they may be experiencing, adding to their frustration.
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